Maximo Support
Move beyond helpdesk with Cohesive’s Advancement Services Program (ASP)
An always-on team stabilizes, improves, and evolves your Maximo environment as your business evolves.
Maximo support requires more than troubleshooting
Without always-on, expert resources, your risk increases
Many organizations have limited Maximo expertise and struggle to support this mission-critical system. Support becomes reactive, issues pile up, and improvements stall.
They rely on Cohesive’s Maximo specialists when they can no longer shoulder:
- Unplanned downtime and operational disruption
- Slow issue resolution and ticket backlogs
- Difficult to maintain configurations and customizations
- Integration failures and data flow breaks
- Security gaps
- Upgrade pressure
Outcomes you can expect with Cohesive’s Advancement Services Program (ASP)
Faster resolution and improved uptime for business continuity
Reduced operational burden on internal teams
Stable integrations and reliable data flow
Continuous improvement aligned to business goals
An extension of your team, aligned to your success
A dedicated service lead, global coordinators, and named team are familiar with your environment and goals. They apply the right expertise and scale quickly when support needs peak. You get consistent delivery, faster resolution, and accountability.
Onboarding and support alignment
We align on your operating model, priorities, defined ways of working, SLAs, and escalation paths.
Service desk and incident management
Maximo specialists assess, troubleshoot, and resolve issues quickly to reduce service disruption and keep operations moving.
Change, release, and patch management
We work with you to plan and execute controlled changes, security updates, and patches that align with your IT requirements.
Enhancements and Configuration Improvements
You get targeted improvements such as workflows, forms, dashboards, and permissions to improve usability and efficiency.
Advancement planning and continuous improvement
You’ll have a roadmap for Maximo optimization and evolution, supported through regular reviews and guidance.
Proactive monitoring and health checks
nsure performance, compliance, and system stability with log analysis, license monitoring and management, SSL checks, and integration checks.
Flexible support packages aligned to your needs
Maximo support packages provide solutions for organizations of any size and complexity
Choose from Core to Premium packages that balance support and improvements for your evolving business needs.
Cohesive Solutions for MAS
Realize the value of your Maximo investment with Cohesive as your partner
Because we’re responsible for supporting MAS, we implement solutions that are built for the long term.
MAS Implementation Services
See how Cohesive helps you implement MAS so you get rapid return on investment.
MAS Upgrade Services
Seamlessly transition from legacy Maximo to the latest version of MAS.
Hosting and Managed Services
Secure, scalable cloud hosting from Cohesive reduces your IT management burden.
MaxAdvantage Cloud
Get MAS with hosting, support, and reliability best practices included.
Frequently Asked Questions
Do you support both legacy Maximo and Maximo Application Suite (MAS)?
How is Cohesive ASP different from IBM Subscription & Support (S&S)?
How do you ensure quality and consistency in delivery?
Can you help with enhancements and improvements, not just break-fix?
Which Maximo support package should we choose?
Talk to a MAS Expert
Whatever the challenge. Wherever it takes you. We’re right there with you, from the very start.
